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© Copyright YAYASAN SARAWAK All rights reserved
© Hakcipta terpelihara YAYASAN SARAWAK
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THE SARAWAK FOUNDATION'S CLIENT CHARTER
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In accordance with the Sarawak Foundation’s objectives
and responsibilities, we pledge to :
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Give financial assistance to needy students for education purposes.
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Educate students, parents and society about the importance of their roles
and responsibilities towards viewing education as an investment in the
future.
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Assist in disseminating up-to-date information to aid educational planning.
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Assist the state government by developing activities that could improve
the education sector in Sarawak.
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Assist the state government in planning, training and developing human
resources in various fields for the development of the state and country.
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Assist the state government in the event of accident or disaster.
We also pledge to carry out these objectives with full
dedication in a polite, friendly, honest and efficient manner.
We further assert that :
Education;
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All applications for Education Programmes (Education Loan, Full Loan, Matriculation Loan, Rolling Fund, Air Travel,
Local Scholarships, Examination Fees Loan and Student Exchange Programme
Scholarships ) will be processed immediately and a decision made within
two weeks from receipt of the application;
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The Local Scholarship will be paid to the school within two weeks of receiving the student’s results ;
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The Education Loan will be given within two weeks of receiving the student’s’ results ;
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Receipt for Education Loan payments will be issued within three days if
received by post and immediately if payment is made in person during office
hours ;
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Education Loan Repayment Statements will be issued within three days upon
request.
Human Resource and Financial Management :
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The Foundation will provide a user-friendly environment with good facilities
and customer service ;
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All complaints will be dealt with immediately and a response given within
two weeks ;
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Service quality will remain a priority ;
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Suppliers will be remunerated within one month of receipt of invoice.
Investment and Property
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Receipts will be issued within three days if payment is made by post and
immediately if payment is made in person at the counter.
In serving our clients, we aim to uphold our UTAMA
slogan which means:
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- Unggul : The Best |
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- Tepat & Telus : Accuracy & transparency |
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- Amanah & Akauntabiliti : Honesty & Accountability |
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- Mesra : Friendliness |
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- Aktif : Active |
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